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Gift Card - KESNYC.COM
Gift Card - KESNYC.COM

Gift Card

$100.00

Shopping for someone but not sure what to give them? Give them the gift of choice with a KES Gift Card.

Gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees.

SHIPPING & FAQ
International Orders
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply.

 

This charge is determined by your local customs authority and includes:

  1. The Sales Tax applied by your country for purchases from the U.S. and
  2. Duties charged for processing by your country.
Sellers aren't responsible for delays due to customs.
 
Where is my order?
 

Once your order is placed, please note that delays may be incurred for any products under pre-order or with longer fulfillment times. These information are detailed in each product description. 

Once your order has been processed, you will receive an e-mail with your shipment’s tracking information, allowing you to keep tabs on the progress of your delivery. 

Can I cancel or modify my order?

Cancelling an order is possible only within 30 minutes after an order is made. 

We're not able to offer modifications on pending orders at this time as it may cause more delays to shipments. If you need a different item or color, then you'll need to cancel your order and place a new one. 

Just email retail@kesnyc.com with your order number and request, and our team will help facilitate any changes before the order enters the shipping queue. 

*Please note that this is subject to receiving your email request during office hours as we do not have a 24/7 customer service available 

Returns/Exchanges

For hygienic purposes, face masks cannot be returned or exchanged after delivery

For return inquiry regarding orders other than face masks, please refer to our Return Policy

Return Policy

*This applies to all non-face mask merchandise

DOMESTIC RETURN AND EXCHANGE POLICY:

All items discounted at and over 40% are Final Sale and may not be returned or exchanged

We accept returns or exchanges within 10 days of delivery date.

(Face masks cannot be returned or exchanged after delivery).

Conditions:

  • Merchandise eligible for return must not be sale items more than 40% off, worn, altered, or washed.
  • Original tags must be intact.
  • Footwear must include the original shoe box in its original condition.

Our products are dispatched through our NYC retail location. All items come on a first come first serve basis. We try our hardest to fulfill all orders in full.

RETURN AND EXCHANGE PROCESS

  1. Before sending out your return / exchange package, please email: info@kesnyc.com. We will issue you a Return/Exchange Form to attach to the shipment
    To return or exchange an item in one of our retail stores, please contact us at info@kesnyc.com.
  2. Ship it back
    Please send your package to the following address, including the Return/Exchange Form and Packing Slip sent to you:
    KES
    463 Amsterdam Avenue
    NYC, New York, 10024
    646.649.3606

Exchanges and refunds are processed within 5-7 business days after receiving the merchandise. An e-mail confirmation will be sent when your exchange/refund has been processed. Please note, all exchanges are based on stock availability. We cannot process your exchange until we receive your original order.

For any questions regarding return and exchanges, please e-mail info@kesnyc.com