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SHIPPING & FAQ

International Orders
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply.

 

This charge is determined by your local customs authority and includes:

  1. The Sales Tax applied by your country for purchases from the U.S. and
  2. Duties charged for processing by your country.
Sellers aren't responsible for delays due to customs.
 
Where is my order?
 

Once your order is placed, please note that delays may be incurred for any products under pre-order or with longer fulfillment times. These information are detailed in each product description. 

Once your order has been processed, you will receive an e-mail with your shipment’s tracking information, allowing you to keep tabs on the progress of your delivery. 

Can I cancel or modify my order?

Cancelling an order is possible only within 30 minutes after an order is made. 

We're not able to offer modifications on pending orders at this time as it may cause more delays to shipments. If you need a different item or color, then you'll need to cancel your order and place a new one. 

Just email retail@kesnyc.com with your order number and request, and our team will help facilitate any changes before the order enters the shipping queue. 

*Please note that this is subject to receiving your email request during office hours as we do not have a 24/7 customer service available 

Returns/Exchanges

For hygienic purposes, face masks cannot be returned or exchanged after delivery

For return inquiry regarding orders other than face masks, please refer to our Return Policy