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KES The Original Sustainable Washable Face Mask - Natural Silk

$12.00 $17.00

Orders will be fulfilled in 1-2 days

These items cannot be returned or canceled

PRODUCT DESCRIPTION

These are sustainable, washable protective face masks which have the potential to prevent the entry of airborne particles. 

SILK

Layers 1 & 2: 100% silk charmeuse (19mm)

One size fits all

  • Tie straps custom fit to any adults head size. Mask fabric covers the nose, mouth, cheeks, and chin completely.

Adjustable drawstrings

  • All in one tie straps will not cause pressure on the ears and face. Fastens with one closed loop at the top of the head and adjustable drawstrings to tie around the neck. Allows for effortless usage, maximum comfort, close fit, and adjustability.

Filter Pockets

  • We offer a discreet interior pocket for optional filter inserts.

    Reusable, breathable material

    • Offered in multiple layers of reusable, washable, soft biodegradable materials that provide protection and breathability. Premium quality of material that is soft on the skin and designed for repeated, long term use, and all day comfort.

    VIEW FACE MASK COLLECTION HERE

    Face Mask Order FAQ

     

    How to wear — 

    1. We suggest starting with pulling on the top loop to fit around the head and above the ears.
    2. Once the fabric covers you nose and chin, pull the loose strings to gather the rushing of the side tunnels on the mask
    3. Finally, tie the loose straps securely around the back of your neck for maximum safety.

     Care —

    Once the mask is soiled, you should remove the face mask, and hand-wash the mask in warm water, minimum of 80F (27C) and detergent, then hang to dry. For machine wash use the delicate cycle, then hang to dry as well.  Wash your hands after handling the used mask.

    SHIPPING & FAQ
    International Orders
    Customs and import taxes
    Buyers are responsible for any customs and import taxes that may apply.

     

    This charge is determined by your local customs authority and includes:

    1. The Sales Tax applied by your country for purchases from the U.S. and
    2. Duties charged for processing by your country.
    Sellers aren't responsible for delays due to customs.
     
    Where is my order?
     

    Once your order is placed, please note that delays may be incurred for any products under pre-order or with longer fulfillment times. These information are detailed in each product description. 

    Once your order has been processed, you will receive an e-mail with your shipment’s tracking information, allowing you to keep tabs on the progress of your delivery. 

    Can I cancel or modify my order?

    Cancelling an order is possible only within 30 minutes after an order is made. 

    We're not able to offer modifications on pending orders at this time as it may cause more delays to shipments. If you need a different item or color, then you'll need to cancel your order and place a new one. 

    Just email retail@kesnyc.com with your order number and request, and our team will help facilitate any changes before the order enters the shipping queue. 

    *Please note that this is subject to receiving your email request during office hours as we do not have a 24/7 customer service available 

    Returns/Exchanges

    For hygienic purposes, face masks cannot be returned or exchanged after delivery

    For return inquiry regarding orders other than face masks, please refer to our Return Policy

    Return Policy

    *This applies to all non-face mask merchandise

    DOMESTIC RETURN AND EXCHANGE POLICY:

    All items discounted at and over 40% are Final Sale and may not be returned or exchanged

    We accept returns or exchanges within 10 days of delivery date.

    (Face masks cannot be returned or exchanged after delivery).

    Conditions:

    • Merchandise eligible for return must not be sale items more than 40% off, worn, altered, or washed.
    • Original tags must be intact.
    • Footwear must include the original shoe box in its original condition.

    Our products are dispatched through our NYC retail location. All items come on a first come first serve basis. We try our hardest to fulfill all orders in full.

    RETURN AND EXCHANGE PROCESS

    1. Before sending out your return / exchange package, please email: info@kesnyc.com. We will issue you a Return/Exchange Form to attach to the shipment
      To return or exchange an item in one of our retail stores, please contact us at info@kesnyc.com.
    2. Ship it back
      Please send your package to the following address, including the Return/Exchange Form and Packing Slip sent to you:
      KES
      463 Amsterdam Avenue
      NYC, New York, 10024
      646.649.3606

    Exchanges and refunds are processed within 5-7 business days after receiving the merchandise. An e-mail confirmation will be sent when your exchange/refund has been processed. Please note, all exchanges are based on stock availability. We cannot process your exchange until we receive your original order.

    For any questions regarding return and exchanges, please e-mail info@kesnyc.com