*This applies to all non-face mask merchandise
DOMESTIC RETURN AND EXCHANGE POLICY:
All items discounted at and over 40% are Final Sale and may not be returned or exchanged
We accept returns or exchanges within 10 days of delivery date.
(Face masks cannot be returned or exchanged after delivery).
Conditions:
- Merchandise eligible for return must not be sale items more than 40% off, worn, altered, or washed.
- Original tags must be intact.
- Footwear must include the original shoe box in its original condition.
Our products are dispatched through our NYC retail location. All items come on a first come first serve basis. We try our hardest to fulfill all orders in full.
RETURN AND EXCHANGE PROCESS
- Before sending out your return / exchange package, please email: info@kesnyc.com. We will issue you a Return/Exchange Form to attach to the shipment
To return or exchange an item in one of our retail stores, please contact us at info@kesnyc.com.
- Ship it back
Please send your package to the following address, including the Return/Exchange Form and Packing Slip sent to you:
KES
463 Amsterdam Avenue
NYC, New York, 10024
646.649.3606
Exchanges and refunds are processed within 5-7 business days after receiving the merchandise. An e-mail confirmation will be sent when your exchange/refund has been processed. Please note, all exchanges are based on stock availability. We cannot process your exchange until we receive your original order.
For any questions regarding return and exchanges, please e-mail info@kesnyc.com
